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Norway

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Herbalife was more than a business to Mark. It was truly a way of life. Our hope is that Herbalife will be as meaningful for you as it was for him and as it is to so many hundreds of thousands of others.

Make your life an Herbalife.

When he was a teenager, Mark Hughes watched helplessly as his mother’s health declined after she tried one unsuccessful diet after another. Tragically, after many unhealthy diets, she died at age 36.

As a result, Mark vowed to commit his life to helping others loose weight effectively and safely. In 1980, he launched Herbalife and skillfully built the Company’s reputation as a provider of the finest weight loss, nutritional and personal-care products.

From the start, Herbalife used only the finest herbs and botanicals in its products. Our research-and-development team has combined science with nature to provide state- of-the-art, health-enhancing products perfect for all stages of life. Whether you’re trying to loose weight or supplement your diet for maximum nutrition or look your greatest with the best personal-care products, Herbalife offers something for everyone.

Not only can you enhance your health with Herbalife, but you can also improve your financial outlook. As an Herbalife Distributor you face virtually no risks. The average small business costs thousands of Norwegian kroner to start, and most new businesses fail within the first year! With Herbalife we’ve taken the worry out of operating your own business. For you there’s no inventory, no employees, no overhead and no up-front investment, except for your International Business Pack. There are none of the usual headaches associated with running a small business.

You don’t need any previous experience or special skills, apart from a willingness to work and desire to learn. You will not be alone. Your sponsor and upline organization will work with you and teach you how to start earning money immediately. Through your own efforts plus the support and encouragement of the whole Herbalife organization, you have everything you need to succeed! Herbalife is turning dreams into reality for thousands of people just like you!

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Table
of
Contents

TOPIC: PAGE NUMBER:

How To Do Business 5
How To Complete a Distributor Application 6
Frequently Asked Questions/How To Do Business 10
Frequently Asked Questions/Rules and Regulations 13
Advertising Guidelines 15

TM

3

How May We
Assist You?

Correspondence Address

Herbalife Norway Products A/S Postboks 1550 Vika
0116 Oslo
Norway

Norway Sales Centre
Hours of Operations
Mon-Fri: 9.00-17.00 (CET) Sat: 10.00-14.00 (CET)

SALES ORDER DEPARTMENT UNITED KINGDOM
Mon.-Fri.: 9.00-17.30 (CET) Sat.: 10.00-15.00 (CET)

800 11075 *

DISTRIBUTOR RELATIONS DEPARTMENT
UNITED KINGDOM
Mon.-Fri.: 9.00-17.30 (CET)
800 11082 *

*Toll Free Numbers

SALES ORDER DEPARTMENT

DISTRIBUTOR RELATIONS DEPARTMENT

44 (1895) 819042
24 Hours a Day,
7 Days a Week

44 (1895) 819103
24 Hours a Day,
7 Days a Week

Central European Time (CET)

4

How To Do Business
Norway

How to Become a Distributor:

IT’S EASY TO BECOME AN INDEPENDENT HERBALIFE DISTRIBUTOR! All you need to do is purchase an International Business Pack (Distributor Kit) from an Herbalife Distributor. Please note that the Distributor whose name is written in the Sponsor box on the application becomes your permanent Sponsor. The International Business Pack contains everything you need to help you get started in the business, including the Distributor Application.

You should immediately complete the Distributor Application included in your Kit. Make sure you date and sign the application, and return it to the mailing address listed in the upper left hand corner of the application (please see instructions on page -6- ).

Keep the Herbalife registration card with you at all times, since it includes your permanent Herbalife Identification Number, and immediately identifies you as an Independent Herbalife Distributor. You officially become an Independent Herbalife Distributor when your completed application form has been accepted and processed. This process only takes a few days. Once the processing of your application is completed, your Distributorship becomes active, giving you all the rights and obligations of an Independent Herbalife Distributor.

Placing Orders:

As soon as you become a Distributor, you may order from your Sponsor, your first upline Supervisor, the Sales Order Department in the United Kingdom or directly from our Sales Centre in Norway (walk-in service available only). Once you qualify as an Herbalife Supervisor you must always order directly from Herbalife.

There are several convenient methods you may use to place an order with the Sales Order Department: telephone, mail, fax through the United Kingdom or directly in person at our Sales Centre in Norway (walk in service available only). Please refer to page -8- for complete address details.

Please remember that our ordering process is computerized, so once you complete your order it cannot be adjusted or altered in any way. Therefore, no matter what method you choose to place your order, it is important that you prepare your order in advance to ensure accurate and speedy processing (we recommend that you complete the appropriate order form prior to ordering so that you have a copy for your files). Please always have the following information readily available:

Information To Have Ready When Ordering

1. Your name and Herbalife identification number.
2. Your Herbalife Identification Card.
3. The name and identification number of your Sponsor, Upline Fully Qualified Supervisor and Upline Qualifying Supervisor (if applicable).
4. Who will pick up the product, their name and corresponding telephone number.
5. ”Ship To” address, recipient’s name and corresponding telephone number.
6. Your discount percentage.
7. Your method of payment and appropriate details.
8. The stock number(s), descriptions and quantity of the item(s) you are ordering.
9. All calculations.

** Please refer to the latest Norway price lists for their exact product line, all pricing is listed in Norwegian kroner.

Continued on page -7-

SAMPLE DISTRIBUTOR APPLICATION

REGISTRERINGSKORT / REGISTRATION CARD

er en autorisert, uavhengig distributør for /
is an authorized independent distributor with
20

Nr. / No.:

ORDREVDELING/ORDER DEPARTMENT

/ /
Gyldig til / Valid Until

MARK HUGHES, Grunnlegger / Founder

ID-nummer / ID Number

Herbalife Norway Products AS
Postboks 1550 Vika
0116 Oslo, Norway
874698792MVA

TM Man.-Fre. / Mon.-Fri. 9.00-17.30 Lør. / Sat. 13.00-18.00
Tlf. / Tel. …………… 800 11075
Telefaks. / Fax: …………… 44 (1753) 559950

DISTRIBUTØRFORHOLD /
DISTRIBUTOR RELATIONS
Tlf. / Tel. …………… 800 11082

SØKNAD OM INTERNASJONAL DISTRIBUTØRSTATUS / APPLICATION FOR
INTERNATIONAL DISTRIBUTORSHIP

1 SAMPLE
Nummeret ovenfor blir ditt faste
Herbalife ID-nummer. /
The number above becomes your permanent
Herbalife ID number.

INFORMASJON OM SØKER / APPLICANT INFORMATION
2 □□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□
Etternavn / Last Name Fornavn / First Name
3 □□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□
Vei/Gate / Street Address
□□□□□□ □□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□
Postnummer / Postal Code Poststed / City
4 □□ □□ □□□□ □□ □□ □□□□ □□ □□ □□□□
Tlf. (dagtid) / Telephone (day) Tlf. (kveldstid) / Telephone (night) Telefaks / FAX

5 □□□□□□□□□□□□

6 □□ □□ □□

7 □□□□□□□□□□□□

Land hvor du har fast bopel/Country of Permanent Legal Residence Fødselsdato (dag/måned/år)/Date of Birth (day, month, year) Språk-Norsk eller Engelske/Language-Norwegian or English

8 □□□□□□□□□□□□□□□□□□□□□□□□

9 Fotokopi kreves. /
A Photocopy is required.

Ektefelles navn (hvis vedkommende også søker) / Spouse’s Name (if co-applicant) Registreringsnummer for MVA / VAT Registration Number
10 □□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□□
c/o – adressert til (hvis aktuelt) / c/o – in care of name (if applicable)

INFORMASJON OM SPONSOR / SPONSOR’S INFORMATION

INFORMASJON OM SUPERVISOR / SUPERVISOR’S INFORMATION

Skriv inn navnet på søkeren, dine overordnede sponsorer og din nærmeste overordnede supervisor. /
Name applicant and your up-line Sponsors and 1st up-line Supervisor.

Søker / 13

Sponsors navn / Sponsor’s Name

Supervisors navn / Supervisor’s Name

Applicant:

11 12

ID-nummer / ID Number: □□□□□□□□□

1. sponsor / 14

Vei/gate / Street Address

Postnummer, poststed / Postal Code, City
□□□□□□□□□

Vei/gate / Street Address

Postnummer, poststed / Postal Code, City
□□□□□□□□□

1st Sponsor: _
ID-nummer / ID Number: □□□□□□□□□
2. sponsor / 15
2nd. sponsor: _
ID-nummer/ ID Number: □□□□□□□□□

Sponsors ID-nummer / Sponsor’s ID Number

Supervisors ID-nummer / Supervisor’s ID Number

Supervisor /

16

( )
Tlf. / Telephone number

( )
Tlf. / Telephone number

Supervisor:
ID-nummer / ID Number: □□□□□□□□□

Please Note: Due to space limitation, the terms & condition of agreement are not reflected on this sample.
17
Dato/Dated at Poststed/City Land/Country on 199 .
Søknaden er akseptert for Herbalife Norway Products AS / Application accepted for Herbalife Norway Products AS 18
Søkers underskrift / Applicant’s Signature
19
Ektefelles underskrift / Spouse’s Signature
Velkommen til Herbalife! Mark Hughes, president og grunnlegger./
Welcome to Herbalife! Mark Hughes, President and Founder.

Instructions For Completing Your
Distributor Application… It’s Simple!
(See Corresponding Numbers In Black
Boxes On The Sample Application above)

1. This is where your Herbalife Distributor ID Number is located. Please keep the Registration Card that accompanies your Distributor Application with you at all times. You may also use this number to place orders until your Distributor Application is processed.
2. Your last name and first name (this will be the name of your Distributorship, which must be in the name of an individual).
3. Your address. All correspondence and future earnings will be mailed to this address.
4. Your day telephone number, evening telephone number and fax numbers.
5. Your country of legal residence.
6. Your date of birth.
7. Your language preference.
8. Your Spouse’s name (if you would like it to appear in our system as part of your Distributorship).
9. Your VAT Registration Number (a photocopy is required).
10. In care of Name (if applicable).
11. Your Sponsor’s name, address, telephone number and Herbalife ID number. This information is crucial to properly establish your Distributorship.
12. Your first upline Fully Qualified Supervisor’s name, address, telephone number and Herbalife ID number. This information is crucial to properly establish your Distributorship. If your Sponsor is your first upline Fully Qualified Supervisor, repeat the information in box 11, here.
13. Your name and Herbalife ID number.
14. Your Sponsor’s name and Herbalife ID number.
15. Your 2nd Sponsor’s name and Herbalife ID number (this will be your Sponsor’s Sponsor).
16. Your first upline Fully Qualified Supervisor’s name and Herbalife ID number (this may be the same as your Sponsor if he/she is a Fully Qualified Supervisor).
17. The city, state, country and date at which and on which you are signing this Distributor Application.
18. Your signature (required).
19. Your Spouse’s signature (required if box 8 is completed)..
20. This is the Registration Card that accompanies your Distributor Application. Please keep this card with you at all times, as once your application is processed, this will become your Herbalife ID number.

Accepted Methods
Of Payment:

All Orders must be paid in full, processed and accepted for us to release the order. The following methods of payment are acceptable:

■ Cash – Norwegian kroner. Cash may be used for walk in orders only.

■ Credit Cards – Visa, MasterCard and EuroCard. All credit cards must be in the name of the purchaser. Credit cards may be used for telephone, fax, mail and walk-in orders.

■ Personal Cheques – You must be a Fully Qualified Supervisor for more than 30 days to be eligible to use personal cheques (cheques must be drawn on a Norwegian bank). Supervisors may use personal cheques only for their own orders or orders for their downline Distributors. All personal cheques must be preprinted with the Fully Qualified Supervisor’s name. Post-dated and third-party cheques will not be accepted. The daily cheque writing limit is NOK
31.000. You must also note your Herbalife ID and order
number (if available) on your cheque. Cheques may be used for mail and walk-in orders.

■ Cashier’s Cheques – Your order may be paid by using a cashier’s cheque made payable to Herbalife Norway Products AS. Cashier’s cheques may be used for mail and walk-in orders and must be drawn on a Norwegian bank.

■ Bank Wire Transfers – Your order may be paid by Bank Wire Transfer to Herbalife’s bank account, as listed below. Please note that products will not be released until your bank wire transfer has been received, confirmed and processed. You may utilise bank wire transfer payments for telephone, mail and fax orders. You must reference your Herbalife ID and order number(s) with your bank wire transfer.

Bank Wire Transfer

Company Name: Herbalife Norway Products A/S Bank Name: Den norske Bank
Location: Oslo
Account No: 50050555183
Additional Info: Purchaser’s Name Herbalife ID Number Order Number

Telephone Orders:

To place your order by telephone, please have your order completed and the information listed on page -5- readily available before calling. Again, this will help ensure speedy and accurate processing of your order, as we are unable to place orders on hold awaiting this information. We will process your order as soon as full payment is received, confirmed and processed.

Generally, orders processed and paid by 12.00 noon (CET) will be ready for pick-up in Norway the afternoon of the same day. Orders received after 12.00 noon (CET) will generally be ready for pick-up on the next business day. This may vary at month-end due to heavy ordering volume. You may pay for telephone orders in Norwegian kroner by:

■ VISA, MasterCard and EuroCard Credit Cards *
■ Bank Wire Transfers

*Please refer to the “Accepted Methods of
Payment” section for limitations.

Sales Order Department Telephone Number Monday-Friday: 9.00 – 17.30 (CET)
Saturday: 10.00 – 15.00 (CET)

800 11075

Mail Orders:

You may mail your orders directly to the address listed on the next column on page -8-. Please be certain that the order form is completed in full and payment is enclosed, as missing or incomplete information will cause processing delays. You may pay for mail orders in Norwegian kroner by:

■ VISA, MasterCard and EuroCard Credit Cards *
■ Personal Cheques *
■ Cashier’s Cheques
■ Bank Wire Transfers

Please do not mail cash!

*Please refer to the “Accepted Methods of
Payment” section for limitations.

Continued on page -8-

Mailing Address

Herbalife Norway Products A/S Postboks 1550 Vika
0116 Oslo
Norway

Herbalife Norway Products A/S Kongeveien 49
N1412 Sofiemyr
Norway

Fax Orders:

You may fax your order(s) directly to our Sales Centre in the United Kingdom (Attention: Sales Order Department) at the number listed below. Please be sure that the order form is completed in full, listing the type of payment, as missing or incomplete information will cause processing delays. You may pay for your fax orders in Norwegian kroner by:

■ VISA, MasterCard and EuroCard Credit Cards *
■ Bank Wire Transfers

*Please refer to the “Accepted Methods of
Payment” section for limitations.
The fastest way to receive product(s) is to place, pay

Order Pick-Up:

Generally, if your telephone, mail or fax order is received, confirmed and processed by 12.00 noon (CET), you may pick it up the afternoon of the same day. Orders received after 12.00 noon (CET) will generally be ready for pick-up on the next business day. This may vary at month-end due to heavy ordering volume.

Please note that you must present your Proof of Identity when picking up your order. If someone other than you will be picking-up your order, please specify that individual’s name when placing your order, and please ensure that they are prepared to present their Proof of Identity when picking up the order.

Sales Order Department Fax Number
24 Hours a Day, 7 Days Per Week

44 (1895) 819042

Walk-In
Orders:

and immediately pick up your order in person at our Sales Centre in Norway. Please bring the information listed on page -5- under ”Placing Orders” and a completed order form with you when placing your order at the Sales Centre in order to avoid any delays. Orders cannot be picked up until full payment is received and confirmed. You may pay for walk-in orders by:

■ Cash- Norwegian kroner only
■ VISA, MasterCard and EuroCard Credit Cards *
■ Personal Cheques *
■ Cashier’s Cheques

*Please refer to the “Accepted Methods of
Payment” section for limitations.

Product Delivery & Shipping Information:

Orders received with full payment accepted and processed by 12.00 noon (CET) will generally be shipped the next business day. Orders can be shipped anywhere in Norway by paying a Delivery Fee of 3.5% on the Full Retail amount of the order (with a minimum charge of NOK 90).

Orders will usually be delivered within 3-5 working days from the day of shipment. Please note that Herbalife’s delivery times may vary, and there may be some delays in shipment at month-end due to heavy ordering activity.

For specific inquiries or problems associated with shipment, please contact our Distributor Relations Department in the United Kingdom.

Continued on page -9-

Packaging & Handling Charge: of the following month. If you are mailing your order, the envelope must be postmarked by the designated

In order to accommodate the costs associated with packaging, handling and marketing, be sure to add the
7% packaging and handling charge to the retail price of all products and promotional items.

Placing International Orders:

For your convenience, we have a simple ordering process that will enable you to expand your business internationally. As an Independent Herbalife Distributor you may place international orders through the Sales Order Department in the United Kingdom or through any of Herbalife’s Sales Centres worldwide (where applicable). Please note, however, that Herbalife can only accept international orders for countries in which Herbalife is officially open.

Each country in which Herbalife is officially open has a specific range of products, literature and promotional items approved for that country and approved for international ordering. Therefore, orders can only be accepted for products and literature approved for international ordering in the country to which you are requesting shipment. It is also important to note that when you purchase products, literature or promotional items for shipment to a specific country, they must be sold only in that country.

Information on approved products, literature and promotional items approved for international ordering for each open country is readily available through our Sales Order or Distributor Relations Departments in the United Kingdom. When placing your order, please indicate that you are placing an “International Order”. The Order Representative will assist you with pricing, which will be based on prices in the country to which products are being shipped, then converted to Norwegian kroner for payment.

end of the month and received with full, acceptable payment enclosed, no later than the fifth of the following month.

Delivery times at month end may significantly vary. Order dispatch may be delayed at month end. Therefore, we discourage the use of mail for month-end orders. Bank Wire transfers and mail orders must be initiated, received and/or deposited to our account by the specified end of the month deadlines. Orders and/or payments that do not meet these specified deadlines will be processed as next month’s volume.

The last day of the month is absolutely the last day for us to process your order in the current month! To assure speed and accuracy in processing your order, it is suggested that your order be prepared in advance with the proper payment method included.

End-Of-Month (“EOM”) Order Deadlines:

TELEPHONE ORDERS “EOM” DEADLINE

All telephone orders must be placed and fully paid by 17.30 (CET) on the designated “EOM” day. Please have your order ready before calling the Sales Centre.

FAX ORDERS “EOM” DEADLINE

All fax orders must be fully completed and faxed no later than 12.00 midnight (CET) on the designated “EOM” day. Appropriate payment must be included with the order. We are not responsible for late fax transmissions.

MAIL ORDERS “EOM” DEADLINE

All mail orders must be fully completed and postmarked no later than 12.00 midnight (CET) on the designated “EOM” day, and received NO LATER than the fifth (5th) of the following month (regardless of what day the actual “EOM” falls on). Appropriate payment must be included with the order. We are not responsible for mail delays.

Important End of Month Reminders:

All monetary transfers must be initiated by the last day of the month and received no later than the fifth

WALK-IN ORDERS “EOM” DEADLINE

All walk-in orders must be placed and fully paid by
17.00 (CET) on the designated “EOM” day. Please have your order ready before handing it to a Sales Order Representative.

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Send in my Distributor Application today!

Frequently Asked Questions How To Do Business
Norway

Do I have to wait for my Distributor Application to be processed before placing an order?

No, we can process your order utilizing your Herbalife Registration Card and/or a copy of your Distributor Application as a temporary ID number until you officially become a Distributor.

Sponsor and upline Supervisor, as they have a great deal of field experience. However, if we may assist you please call our Distributor Relations Department in the United Kingdom directly Monday-Friday 9.00 –
17.30 (CET).

How do I place an order?

That’s simple! You can place orders through your Sponsor, upline Supervisor, the Sales Order Department in the United Kingdom or directly from our Sales Centre in Norway. When you become a Supervisor you must order directly with Herbalife. It’s important for you to have certain information prepared prior to placing your order. You can place orders by telephone, fax, mail through the United Kingdom or by going to our Sale Centre in Norway where you can place and pick-up your order in person. Full details of these ordering methods can be found in pages -7- and -8-.

May I export the products?

Regulations vary from country to country in which we are officially open. Each country has its own line of products, literature and promotional items specific to each of these countries. Distributors may only bring/ sell products approved for a specific country within that country. Distributors may not bring products, literature and promotional items from one Herbalife country to another, unless approved for sale there.

How quickly can I receive my order?

May I call Herbalife directly with questions?

Of course! We’re here to assist you in any way possible. We always encourage you to refer to your Herbalife International Business Opportunity Manual/ IBO (Career Book) and work closely with your

Generally, if your telephone, mail or fax order is received, confirmed and processed, by 12.00 noon, you may pick it up the afternoon of the same day. If you request a shipment, the order will be shipped on the next business day. Orders received after 12.00 noon will generally be ready for pick-up on the next business day. Please note that some delays may be experienced at month-end due to heavy order volume. If you choose to have your order shipped, it should arrive within 5 business days after shipment.

Continued on page -11-

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Do I have to pay any other charges on top of the price of the products?

The only other charges are a 7% packaging and handling charge on the full retail price (excluding literature items) and a 23% VAT charged on the discounted retail of all Herbalife products, promotional and literature items, freight/shipping, and packaging and handling.

In addition, orders can be shipped anywhere in Norway by paying a Delivery Fee of 3.5% on the Full Retail amount of your order (with a minimum charge of NOK 90).

Why do I have to pay a 7% packaging &
handling charge?

A great deal of administrative time and labour goes into processing, packaging, handling and marketing. Charging by products ordered is the fairest way to cover these costs.

How do I retail the products?

Retailing the Herbalife products will be one of the most important keys to your success! As Mark Hughes always stresses, use the products, wear the button and talk to people. You will develop your own selling style, which might include talking to your circle of influence, distributing flyers, conducting surveys and/or participating in special promotions. Your Sponsor has the field experience to provide you with the proper training.

Are there any special tax regulations or other requirements pertaining to how an Independent Herbalife Distributor does business in Norway?

Independent Herbalife Distributors are solely responsible for the proper reporting of income and payment of taxes related to their Herbalife business activities. Additionally, Distributors may be required to obtain the following licenses and registrations, and/or meet other requirements to conduct their business in compliance with tax and statutory regulations in Norway:

1. Business Registration: All Distributors must be registered with the Central Register of Commerce. Supervisors must provide Herbalife Norway Products A/S with a copy of their registration as a condition of receiving discount rebates and maintaining the ability to place orders. The registration form is available from the Main Business Register and includes the MVA registration form.

2. Value-Added Tax (MVA): MVA registration is required when retail turnover reaches NOK 30.000. There is no fee associated with this registration. All Supervisors are required to provide Herbalife Norway Products A/S with a copy of this registration upon completion of the Supervisor Application. Failure to do so will result in the suspension of buying privileges and withholding of discount rebate cheques.

3. Approval of Food Business: Every Distributor is subject to the approval of the Foodstuffs Inspection. The application can be obtained at the local Foodstuffs Inspection.

4. Approval of Sales From Other Than Fixed Outlets: Every Distributor must obtain approval from the local Foodstuffs Inspection for the sale of Herbalife products. In some municipalities, there may be combined application forms for Approval of Food Business and Approval of Sales From Other Than Fixed Outlets.

5. Notice to The County Governor: Every Distributor must inform the County Governor of his/her intent to distribute Herbalife products. The relevant form is obtainable from the County Governor in the county where the business will take place. The notification should be sent after the Approval of Food Business and Approval of Sales From Other Than Fixed Outlets

Continued on page -12-

11

have been approved by the Foodstuffs Inspection. The notice should include a copy of the Foodstuff’s Inspection approval.

Herbalife Norway Products A/S may request evidence from Distributors that the above mentioned registration requirements have been complied with.

We highly recommend that you also consult your local tax office and/or tax or financial advisor to ascertain how these regulations and requirements apply to your individual situation.

Once I qualify for earnings, are there any special procedures to follow?

Yes, and they are quite simple. In order to receive your earnings, you must strictly adhere to Herbalife’s
10 Customer/70% Rule (see Rule #20 in the “Rules of Conduct & Distributor Policies” section of your Herbalife Career Book/International Business Opportunity/IBO for complete information).

Norwegian earnings will be paid by Bank Wire Transfers for Norwegian Supervisors only. Please note that any earnings outside of Norway for Norwegian resident Supervisors will be paid by Herbalife USA via cheque in US Dollars (with the exception of France and Belgium, which will be paid by the respective country in their local currency). Income tax withholding, if any, will be based on the tax laws in the country from which earnings are received.

Non-Norwegian Supervisors
Norwegian earnings to Non-Norwegian Supervisors will be paid by Herbalife USA via cheque in US Dollars.

■ WWW.HERBALIFE.COM – This web site provides the Distributor with the latest updated information on events, announcements, qualifications, product information, the Today Magazine and an exciting “Ask the Experts” page. You will also find a library that allows you to view Herbalife videos and HBN live!

■ WWW.HERBALIFE4US.COM-100lb Journal online.

■ WWW.HRBLIFE.COM – This is our newest web site! This site allows an Herbalife Supervisor to access their personal information on volume, orders, earnings, personal summary and contact information for all of our Distribution Centers around the world. To log onto the system, a Supervisor must have their Herbalife ID number and Personal Identification Number (PIN).

There is also Herbalife’s very own global satellite television network (Herbalife Broadcast Network – HBN). The following are some of the exclusive programs HBN offers:

■ Exciting product launches.
■ Unbeatable training from Herbalife’s Number One
Distributor, President and Founder, Mark Hughes.
■ Business-building knowledge from Herbalife’s
top-earning Distributors.
■ Live question-and-answer sessions with top
Distributors and Herbalife’s Doctors.
■ Motivation by Jim Rohn, World-renowned
business speaker.
■ House Party training.

For additional information, please contact our
Distributor Relations Department.

Where can I get more training on the Herbalife products and selling methods?

You have a multitude of fantastic choices! Your Sponsor and/or upline Supervisor should be able to assist you, and we always suggest you contact them first. There are many training sessions held throughout the world every year. We have many great web sites on the Internet where you can always get lots of information:

12

Frequently Asked Questions
Rules of Conduct & Distributor Policies
Norway

IMPORTANT NOTICE!

Following are the answers to some of the most commonly asked questions by new Distributors regarding Herbalife’s Rules of Conduct and Distributor Policies. Please carefully review the “Rules of Conduct and Distributor Policies” section of your Herbalife International Business Opportunity Manual/IBO/Career Book, which will provide you with the full details. These Rules of Conduct and Distributor Policies have been established for your protection. They represent the code of ethics by which all Independent Herbalife Distributors must operate. We encourage you to read and understand them, so you are fully aware not only of your own obligations, but also of your rights as an Independent Herbalife Distributor. We believe Herbalife’s products and Sales and Marketing Plan are the best in the industry. We also believe in our Distributors, and in supporting them by working together to uphold the highest possible ethical standards. We are committed to maintaining the integrity of Herbalife, its Sales and Marketing Plan and its global distribution network of Independent Distributors.

What are the age requirements for becoming a
Distributor?

An applicant must be at least 18 years of age to become an Herbalife Distributor and to conduct business in Norway. Please contact Distributor Relations for more information.

May my spouse and I have separate
Distributorships?
Married couples may have only one Distributorship. Married couples wishing to become Distributors together, must complete and sign a single Distributor Application, thereby having only one Sponsor. It is very important for new Distributors to note that an individual may have only one Herbalife Distributorship, and should never sign more than one Distributor Application. Please see Rule No.’s 4 and 5 in the “Rules of Conduct & Distributor Policies” section of your Herbalife International Business Opportunity Manual/IBO/Career Book for complete information.

May I submit my Distributor Application in the name of a Corporation or Partnership?

The long-term success of Herbalife’s Sales and Marketing Plan has been based on the entrepreneurial spirit of individuals. In order to help protect the integrity of the Sales and Marketing Plan, Herbalife only accepts Distributor Applications in the name of individuals. Please see Rule No. 6 in the “Rules of Conduct & Distributor Policies” section of your Herbalife International Business Opportunity Manual/IBO/Career Book for complete information.

What is the relationship with my Sponsor?

The relationship between a Distributor and his/her sponsor is the foundation of the Herbalife Sales and Marketing Plan. Many Sponsors spend a significant amount of time recruiting new Distributors, training and working with them over a period of time. Please refer to Rule No. 10 in the “Rules of Conduct & Distributor Policies” section of your Herbalife International Business Opportunity Manual/IBO/ Career Book for details regarding responsibilities of Sponsors.

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that this guarantee be honored. The Distributor may offer the retail customer a choice of a full refund of the purchase price or exchange for other Herbalife products. The Distributor must honor the retail customer’s choice.

May I sell Herbalife products anywhere in the world?

Herbalife is now open in 46 countries, and opening more every year. You may sponsor Distributors, train and build your downline business in any of these countries. However, Distributors may only sell products approved for a specific country within that country. They may not bring products from one Herbalife country to another unless those products are approved for sale in each respective country. Permissible Herbalife business activities vary in each country, depending on local laws. Please contact our Distributor Relations Department for detailed information on a specific country’s rules. Officially opening a country is an involved and complicated process. All countries have rules and regulations regarding the manufacture, labeling and sale of our products and other regulations with which we must comply. Therefore, we cannot allow the sale of our products into a country in which we are not yet officially open. Additionally, country openings on which we are working will be delayed if government officials find that our products are being improperly imported into that country. For these reasons, we consider violations of our Export Policies to be extremely serious. Such violations could result in the immediate termination of a Distributorship. Please see Rule No. 8 in the “Rules of Conduct & Distributor Policies” section of your Herbalife Career Book/ International Business Opportunity Manual/IBO for complete information.

The returned product will be replaced at the Sales Centre in Norway (see page -8- for address details) with identical replacement product to the Distributor. Please see page 14 of the “Sales and Marketing Plan” section and Rule No. 19 of the “Rules of Conduct & Distributor Policies” section of your Herbalife International Business Opportunity Manual/IBO/ Career Book for full details on these procedures, policies and rules.

Does Herbalife have specific policies and rules regarding advertising and promotion?

The integrity of Herbalife’s Sales and Marketing Plan, and legalities make it necessary for us to enforce important rules and policies regarding advertising and promotion. We are confident that you will find these rules and policies protect you and your business as much as they protect Herbalife. You will find some guidelines for advertising on the next page. Distributors may produce their own ads/flyers, provided they follow all of Herbalife’s rules of conduct for advertising. It is the Distributor’s responsibility to ensure they are meeting these rules. If you have any questions regarding our advertising guidelines, please contact our Distributor Relations Department. Additionally, please refer to Rule No.’s 22,23,25, 26 and 27 in the “Rules of Conduct & Distributor Policies” section of your Herbalife Career Book/International Business Opportunity Manual/IBO for full details.

What is Herbalife’s Customer Refund Policy?

Herbalife offers a 30-day money back guarantee for the retail customer on our product from the time the product is received. Distributors must respond quickly and courteously when the retail customer requests

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Advertising Guidelines
Norway

Follow Herbalife’s Advertising Rules!

Rules For Creating Your Ads & Flyers

Advertising Guidelines:

Distributors are responsible for following Herbalife’s advertising rules and guidelines contained in this guide and in your Herbalife International Business Opportunity Manual/IBO/Career Book. If you have any questions regarding our advertising guidelines, please contact our Distributor Relations Department.

Product Advertising:
■ The advertisement should be true and not misleading.
■ Statements in regard to therapeutical, medical or healing properties of the Herbalife products are not
permitted.
■ No references are to be made to “prevention”, “improvement,” “cure” or “alleviation” of illnesses.
■ All references to “health” should be avoided and
“well being” should be used instead.
■ The use of the statements such as “recommended by the medical field/authorities,” “healthy,” “rejuvenating,” etc. are not permissible.
■ The use of statements such as “natural”, “natural origin,” etc. is forbidden and, whenever possible, “herbal”, “herbal origin”, or “naturally derived” should be used instead.

Recruiting Advertising:

■ One may not imply that a job is being offered. It should always be quite clear that only an independent business opportunity is being offered.

Advertising In The Telephone Directory:
Distributors may advertise in the telephone directory by using only the following text without adding any other information, logo or slogan:
Herbalife Independent Distributor
Call me for Products or Opportunity
(name and telephone number or e-mail address)

Please refer to Rule 23-E in your Herbalife International Business Opportunity Manual/ IBO/Career Book for information on placing display ads in the telephone directory.

■ You may create your own promotional literature provided it is within the advertising guidelines. Preferably, use your own story. Make sure that your weight loss claim is truthful and accurate. Our suggestion is DO NOT use photographs or stories of people whom you do not know personally, unless you can support their story. In addition, you must obtain their written permission to do so. Make sure that you have a good supply of Herbalife-produced literature for the products and business opportunity. This will be the best source of true stories that will help you promote your business and show others the professionalism of the company and the quality of the products.

■ When you tell someone your results with the products, it is important you advise them that the results with the products may vary from one person to another as weight loss depends on food habits, metabolism and the weight of each person.

■ Also, when you tell someone your results with the Herbalife business opportunity, it is important that you advise them that a job is not being offered, but an incredible independent business opportunity which success depends on the personal effort of each Distributor.

■ Lastly, remember the key to success is happy and satisfied customers. Remember to offer the 30 day money-back guarantee; if your customer is not satisfied with the results, offer to reimburse them for the product or exchange it for other products, and we’ll replace it for you at the Sales Centre in Norway.

Unauthorized Advertising:

■ “Herbalife” name can only be used in your self-made ads when you indicate “Independent Distributor” in addition to your name and telephone number.
■ Herbalife corporate logos or trademarks cannot be used in your advertising without Herbalife’s authorization.
■ Photos of the products or copies of product labels
may not be used.
■ You may not create your own audio or video material for product promotion without prior written approval.
■ You may not advertise Norwegian products in any publication distributed outside Norway.
■ Herbalife Independent Distributors ARE NOT authorized UNDER ANY CIRCUMSTANCES to make any declaration to the media in Herbalife’s name.

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HTDB-NORWAY
REV• MARCH ’01